Please understand that when you forget or neglect to cancel with proper notice, it’s a missed opportunity for the stylist and another guest who could have been serviced during that time. We value your business and prefer triple wins: one for you (the guest), one for the stylist, and one for the business.
All services are non-refundable but we will be more than happy to schedule a corrective service free of charge.
The service must be a mistake from the service provider… not something you might have changed your mind (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have 48 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction. Corrective services will not be allowed 10 days past initial service date.
Please note, services provided by associates/new talent stylists are not guaranteed. Corrective services provided by an associate/new talent must be approved by management. If guest prefers to have redo performed by a tiered salon stylist, level upgrade fees will apply. In order to avoid additional fees, you must schedule the redo with the associate/new talent stylist who originally provided you with the service.